FAQ
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What types of commercial kitchen equipment do you offer?
We offer a wide range of commercial kitchen equipment, including catering equipment such as refrigeration, cooking and food preparation. Our products are designed to meet the needs of restaurants, hotels and caterers.
Where are your products manufactured?
Our products are manufactured in our factory in Guangdong, China, which is equipped with advanced CNC machines and laser cutting machines to ensure high quality and consistency of our products.
Do you offer customized solutions?
Yes, we offer highly customized solutions, whether you need low-volume prototyping or large-scale production. We can customize equipment to your specific requirements.
How to place an order?
You can send an inquiry directly through our website or contact our sales team by email or phone. We will guide you through the entire process from selecting the right equipment to the final order.
What is the minimum order quantity (MOQ)?
MOQ varies by product. Please contact us for specific information on the equipment you are interested in.
Do you provide international shipping services?
Yes, we provide international shipping services, including customs clearance, booking, and delivery to your port or warehouse.
What is the lead time for an order?
The lead time depends on the product and order size. Typically, orders are processed and shipped within 1-2 weeks. Custom orders may take more time.
How to track my order?
Once your order is shipped, we will provide you with a tracking number so that you can monitor the shipment status.
What payment methods do you accept?
We accept a variety of payment methods, including Telegraphic Transfer (T/T), Documents Against Payment (D/P), and PayPal. Please contact us for more details.
Do your products come with a warranty?
Yes, all of our products come with a standard warranty. Warranty periods and terms vary by product, please check specific product details or contact us.
Can I visit your showroom?
Of course! You are welcome to visit our showroom in Guangdong to learn about our product range and discuss how we can support your business.
Do you provide after-sales service?
Yes, we provide comprehensive after-sales support, including installation assistance, troubleshooting, and maintenance services.
How to get technical support?
You can contact our technical support team by email or phone for any help. We are committed to resolving any issues in a timely manner.
Do your products meet international standards?
Yes, our main products are CE certified and all products meet Chinese safety standards to ensure reliable and safe operation.
How do I know which equipment is right for my business?
Our sales team can help you select the right equipment for your specific needs, space, and budget. Feel free to contact us for a consultation.
Do you provide training on how to use your equipment?
Yes, we offer training and instructional resources to help you and your team understand how to properly operate and maintain your equipment.
Are there discounts for bulk orders?
Yes, we offer discounts for bulk orders. The discount rate depends on the quantity and type of equipment. Please contact us for more information.